Clipper Privacy and Cookie Policy

This Privacy and Cookie Policy explains how Clipper Logistics plc and its subsidiaries (the Group) use the personal information that has been provided to the Group. The Group observes the requirements of data privacy legislation.

Control of Personal Information

Clipper Logistics Group trades under the following names-

Clipper Logistics plc

Clipper Logistics KG (GmbH and Co)(Germany)

Clipper Poland Sp. z o.o. (Poland)

ClickLink Logistics Ltd

ServiceCare Support Services Ltd

Electrical-Deals

RepairTech Ltd

Toshiba-Parts

Toshiba-Repairs

Genesis Specialised Product Packing Ltd

Northern Commercials (Mirfield) Ltd

Information Collection and Use

Clipper Logistics Group collects personal information from retail and commercial customers, employees and prospective employees in a variety of ways in order to provide services to you. These services include-

Enquiries

 Contact information is collected to enable the Group to provide information to you and to respond to your enquiry. You may withdraw from future communications at any time.

Retail Customers

 Information is collected to enable the Group to progress your purchase and to provide newsletters where you have opted to receive them.  You may withdraw from future communications at any time. Payment card information is not stored by the Group.

Commercial Customers

 Information is collected to enable the Group to deliver the contracted services or purchase. The Company will retain your personal details to support future relations and communications with you.

 If individuals do not wish to receive communications they should contact the Data Privacy Manager.

Employees and Job Applicants

 A range of information is collected to enable the Company to progress your application. The information will not be used for other purposes. Information on unsuccessful candidates will be deleted after 12 months.

 Employee information is held securely in a file and handled in accordance with the Employee Privacy Notice.

Direct Marketing

 The Group collects information on prospective business contacts in order to inform you of topics and services that the Company believes will be of interest to you.

 If you decide you do not wish to receive these communications please send an email to the Data Privacy Manager.

Other Uses

 Your personal information will be used in accordance with Data Privacy legislation and other UK legal and regulatory requirements. Information will be retained in line with UK legal and regulatory requirements.

Sharing Personal Information

 Your personal information may be shared between companies in the Group for the purposes listed above.

 Personal information will be shared with third party suppliers and services providers in order to complete the services provided to you. All such third parties are bound by the terms of this Privacy Policy and they are not permitted to use your personal information for their own purposes.

 Personal information will be shared as required by law or regulation.

 Where the Group needs to do so in order to enforce company rights or to protect company  interests, for example, in order to enforce the terms of any contract or those of others, for example the rights and interests of other customers.

 Personal Information may be passed to third parties for the prevention of crime, fraud, money laundering and for the tracing of debtors.

Social Media

Group companies place general information and advertisements on social media. You are advised that the organisations providing social media platforms may use the information you share with us for their own purposes.

Raising Queries

The Group takes seriously customer privacy and protecting customer’s personal information. Questions relating to the information the company holds on you and how it is used, and to exercise your rights under data privacy legislation, should be sent to:

Data Privacy Manager

Servicecare Support Services Limited

Manchester Road

Hollinwood

Oldham

Lancashire

OL9 7AA

Email: dataprivacy@servicecare.co.uk

As a security measure the company will require proof of identity before responding to any requests.

Use of Cookies

The Group may use third-party web analytics services on our sites, such as Google Analytics. The third party providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyse how visitors use our Site. The data collected through these means (including IP address) are disclosed to these third party providers, who process the information to evaluate use of the Site. To learn more about Google Analytics and how to opt out, please visit

 www.google.com/analytics/learn/privacy.html.

Policy Changes

The Group may update this Privacy and Cookies Policy from time to time to ensure that individuals are kept informed of how personal information is used. The company will notify of changes by flagging the updated policy on the various company websites.